Legal
Terms of service
Effective November 2026 · applies to pylonplatform.ai.
The service
Pylon Platform provides payments technology — a gateway, merchant onboarding and management tools, and related services — to partners and merchants under separate written agreements. These website terms govern your use of this site itself; the service agreement that applies to you controls your use of the platform.
Merchant acquiring
Pylon Platform is a technology company, not a bank or an acquirer. Merchant acquiring services are provided through licensed sponsor institutions, and the applicable merchant processing agreement governs processing, settlement, reserves and termination.
Acceptable use
You agree not to use this site or the platform to process or facilitate illegal activity, to probe or disrupt the service, to misrepresent your identity, or to violate any applicable law, regulation or card-network rule. Partner and merchant eligibility is subject to underwriting and ongoing review.
Intellectual property
The site, the platform software and Pylon's marks are owned by Pylon Platform, Inc. Partners are granted a limited right to display approved white-label branding as described in their agreement — nothing here transfers ownership of any Pylon intellectual property.
Disclaimer & liability
This site is provided 'as is' without warranties of any kind. To the fullest extent permitted by law, Pylon Platform is not liable for indirect or consequential damages arising from use of this site. Liability under the platform service is defined by your service agreement.
Changes
We may update these terms as the service evolves. Material changes to partner or merchant terms are communicated through the agreement process, not silently.
Contact
Questions about these terms: legal@pylonplatform.ai, or Pylon Platform, Inc., Salt Lake City, Utah.