Legal
Privacy policy
Effective November 2026 · applies to pylonplatform.ai and the Pylon Platform service.
What we collect
When you contact Pylon Platform we collect the information you give us — name, email, company, and the contents of your message. When you use the platform we collect account information, configuration data and the technical records needed to operate the service securely.
How we use it
We use your information to respond to inquiries, operate and improve the platform, provide support, meet legal and financial compliance obligations, and send service communications. We do not sell personal information.
Payment data
Payment card data is handled by the platform's tokenization and hosted-field systems and is governed by the Payment Card Industry Data Security Standard (PCI DSS). Pylon's partners and merchants never store raw card numbers on their own systems.
Sharing
We share information only with the parties required to run the service: acquiring and sponsor institutions, processors, identity-verification providers, and infrastructure vendors bound by contract. We may disclose information when the law requires it.
Retention & your choices
We keep inquiry data as long as it's useful to our relationship and as required by financial regulations. You can request access, correction or deletion of your personal information at privacy@pylonplatform.ai; we will respond within a reasonable period and honor legal retention requirements where they apply.
Cookies
This site uses only the cookies required to keep signed-in sessions working and to remember explicit preferences. We do not run advertising trackers.
Contact
Questions about this policy: privacy@pylonplatform.ai, or Pylon Platform, Inc., Salt Lake City, Utah.